Frequently Asked Questions

When you have questions, the dependable folks at Bryant are ready and able to answer. You can always contact your Bryant dealer, or get in touch with us for help. But first, take a look below at a few of the questions other Bryant customers often have–you may find your answer right here.

Where can I get parts for my Bryant equipment?

Thomas Bui & Sons Inc is the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.

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Why can’t I find the correct size furnace filter at my local home improvement store?

The filter shipped with your Bryant unit is made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement Bryant filters can only be purchased through a Bryant dealer. However, keep in mind that Bryant filters are reusable, and can be washed by hand in cold water.

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I need help troubleshooting a problem with my equipment.

Your Bryant dealer is excellent at troubleshooting, and is glad to help you. In addition, Bryant also provides a network of troubleshooting technicians at Bryant Distribution centers across the country. Should your dealer encounter a situation that requires additional factory help, just ask him or her to contact their Bryant Service Manager for assistance.

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Where can I find literature about my Bryant products, such as owners manuals, installation guides and product specifications?

Our thorough Service and Support section has complete information with downloadable manuals and guides. Just use the search tool to locate the right literature for your model.

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Which Bryant equipment will best fit my home?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Thomas Bui & Sons Inc can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs.

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What does my warranty cover?

Under the standard factory warranty, Bryant covers the parts, and your installer covers the labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, Thomas Bui & Sons Inc will also be able to provide you with the information.

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How much will a new system cost?

Please contact your local experienced Bryant dealer for pricing. Each independent experienced Bryant dealer establishes his or her own equipment and labor prices.

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Why is the SEER rating on the Energy Guide different than what my dealer quoted?

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. Your dealer has access to the equipment specifications and can provide you with the actual combination rating for your system.

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How can I talk to a factory engineer regarding a problem I am having with my Bryant equipment?

Simply contact Thomas Bui & Sons Inc who is your experienced engineering and technical resource.

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What is the life expectancy of my unit?

Dependable Bryant products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, especially including the regularity of routine maintenance. Contact Thomas Bui & Sons Inc today for insight into the remaining lifespan of your system.

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